Wireless Networks (WiFi)

Connect to UVA's Encrypted eduroam WiFi

Configure a Computer for eduroam

1. Connect to the WiFi Setup Network using Safari as the default browser.
2. Launch Safari and confirm that it is set as your default browser for the setup process.
   
   • Open Safari, go to the Safari menu and choose Settings. On the General tab click “Set Default”. (Another browser can be set to the default after the Mac is connected to eduroam).
3. Navigate to connect.virginia.edu.
4. Under Faculty/Staff & Students, click "Continue".
5. Mac Details for installing a Secure W2 certificate and connecting to eduroam
   
   • Open the “UVA-NetworkSetupTool-Standard” disk image that was downloaded.
   • Run the “NetworkSetupTool-Standard” app.
   • When prompted to run the “UVA-NetworkSetupTool-Standard” app that was downloaded from the Internet, click “Open”:
     
   • Authenticate through NetBadge when prompted using Option 2 by entering your UVA Computing ID and Password.
   • When prompted by SecureW2 JoinNow to allow it to make changes, enter your Mac password and click OK:
     
   • You will then get a notification that a profile has been downloaded. Click OK:
     
   • Double-click on the Profile:
     
   • Then click Install:
     
   • You will be prompted to install the profile. Click Install:
     
   • You will then be prompted by Device Mangement/MDM to enter your Mac password and click OK:
     
   • You should then be returned to the SecureW2 JoinNow client, and after a few moments see that you have Joined. You can then click Done:
     
     
     
6. Make sure you are now connected to UVA’s encrypted eduroam wireless network (and not the UVA WiFi Setup network).
   
   • If eduroam is not listed first at the top of your available WiFi networks, make it your preferred network and tell your computer not to use UVA WiFi Setup anymore (i.e., to "Forget this network").
   • If eduroam is not listed, you are not within range of the network.

Summary

• By completing these steps, the UVA Network Setup Tool automatically configured your device by:
  
  • installing a UVA personal digital certificate;
  • configuring it to use UVA’s encrypted eduroam wireless network; and
  • enabling you to connect to the UVA Anywhere VPN and authenticate through NetBadge without using a computing ID and password.

Configure a Computer for eduroam

1. Connect to the UVA WiFi Setup network.
2. Launch Edge and confirm that it is set as your default browser for the setup process.
   
   • Open Micosoft Edge, go to the Microsoft Edge menu and choose Settings. On the General tab click “Set Default”. (Another browser can be set to the default after the pc is connected to eduroam).
3. Navigate to connect.virginia.edu.
4. Under Faculty/Staff & Students, click "Continue".
5. PC Details for installing a Secure W2 certificate and connecting to eduroam
   
   • At this initial pop-up, click "Continue" to download the Network Setup Tool:
     
   • Run the UVA-NetworkSetupTol-Standard.exe file when it finishes downloading.
   • If prompted with a notification that "Location has been turned off," click “Got it”, as location services is not required for running the Network Setup Tool:
     :
     
     
   • Click next:
     :
   • Authenticate through NetBadge when prompted using Option 2 by entering your UVA Computing ID and Password.  
   • The Network Setup Tool screen will update the status a few times, then notify you that the configuration has succeeded. You are then prompted to click on eduroam and click Next in the Network Setup Tool. : 
   • When complete, the Network Setup Tool will report “Joined”. You can then click “Done”.
     :
     
     
     
6. Make sure you are now connected to UVA’s encrypted eduroam wireless network (and not the UVA WiFi Setup network).
   
   • If eduroam is not listed first at the top of your available WiFi networks, make it your preferred network and tell your computer not to use UVA WiFi Setup anymore (i.e., to "Forget this network").
   • If eduroam is not listed, you are not within range of the network.

Summary

• By completing these steps, the UVA Network Setup Tool automatically configured your device by:
  
  • installing a UVA personal digital certificate;
  • configuring it to use UVA’s encrypted eduroam wireless network; and
  • enabling you to connect to the UVA Anywhere VPN and authenticate through NetBadge without using a computing ID and password.

Configure an iOS device for eduroam

1. Set up an auto-lock passcode for your device, if you do not already have one set:
   
   1. On your device, tap Settings, then General, then Passcode Lock.
   2. Create and confirm a 4-digit numerical passcode of your choosing.
2. Connect to the UVA WiFi Setup network:
   
   1. Ensure WiFi is ON by tapping Settings, then Wi-Fi, and toggle the ON/OFF switch to ON.
   2. Then choose the UVA WiFi Setup network, and tap Join.
3. Open Safari and type connect.virginia.edu
   
   • You MUST use Safari, not a different web browser, to obtain your certificate and connect to eduroam.
4. Click Continue under Faculty, Staff, & Students to download and run the UVA Network Setup Tool (by SecureW2):
   
   1. You will be asked to "Sign In" through NetBadge and 2-Step Login (Duo).
   2. Once you've signed in, press Continue to run the UVA Network Setup Tool (NST). Follow the prompts to finish setting up WiFi.
   3. You will see the first screen below after the final prompt. YOU MUST WAIT TO SEE THE "This website is trying to download a configuration profile. Do you want to allow this?" POP-UP, shown in the second screen below, before you go to Settings to complete setup. This could take about 30 seconds or up to several minutes. Once you see the pop-up, press Allow.
      
   4. You will know the profile has been downloaded once you see the "Profile Downloaded" pop-up, shown below. Press Close. 
      
   5. Go to your Settings to complete WiFi setup. Press Profile Downloaded (it will be directly under your name, as shown with a red circle in the example below) then press Install (you may have to click Install several times). Then, press Done. Press Back to return to your Settings.
      
      • *Note: If you do not see the "Profile Downloaded" option in your Settings, then you most likely did not allow the download (see previous steps "c" and "d" above). Re-run the Network Setup Tool and be sure to wait ~30-seconds to several minutes to allow the profile to download.
        
      • *Important information regarding Apple devices: Due to Apple's security changes to the latest iOS, you will need to disable SDP (Stolen Device Protection) in order to run the Network Setup Tool and install a digital certificate. To disable this feature, you can follow Apple's instructions found here. Please note these additional instructions from UVA ITS before you start:
        
        
5. Make sure you are connected to UVA’s encrypted eduroam wireless network (and not the UVA WiFi Setup network).
   
   1. In Settings, click Wi-Fi, and select the correct network. (You may now need to tell your device to “Forget” the UVA WiFi Setup network).
   2. If there isn’t a check next to eduroam, tap it to connect. (If eduroam is not listed, you are not within range of the network.)

Having Problems?

See Network Setup Tool FAQs, or contact the UVA Help Desk.

Summary

• By completing these steps, the UVA Network Setup Tool automatically configured your device by:
  
  • installing a UVA personal digital certificate;
  • configuring it to use UVA’s encrypted eduroam wireless network;
  • enabling you to connect your iOS device to the UVA Anywhere VPN; while
  • ensuring you have set a passcode.

Configure an Android device for eduroam

1. Connect to the UVA WiFi Setup network.
   
   • You may be prompted by a pop-up screen to "Sign in to Wi-Fi network" - do NOT attempt to sign in here. Instead, go to your Home screen on your device, and then proceed to Step 2.
2. Open Chrome or the Android browser on your device and visit connect.virginia.edu
3. Click Continue under Faculty, Staff, & Students to download and run the UVA Network Setup Tool (by SecureW2):
   
   1. Press Download to download the SecureW2 JoinNow app from the Google Play Store (circled in red in the example below).
      
   2. Click the INSTALL button.
      
   3. Once installed, click Open.
   4. The app should open and bring you to a NetBadge screen to authenticate. Sign in using Option 2 (your UVA computing ID and password), and proceed through 2-Step Login (Duo), if prompted.
   5. The app may ask you to name the certificate and indicate how you'll use the certificate; this may appear in one or two screens, depending on your Android version.  *Please Note: Renaming the certificate is optional; however, ITS recommends leaving the “Used for / certificate type” as “VPN and apps” or “VPN & app user certificate”.
      
      • After you make the choices above, click OK.
        
4. You may receive an Android System notification asking you to allow JoinNow MultiOS to connect to WiFi networks. Open the notification and tap Allow. *Note: Android 10 users (first screenshot below) will need to swipe from the top to see the notification, and may need to expand the notification in order to tap Allow. Android 11 users (second screenshot below) should see the notification pop up directly on their screen.
      
   
   • You may see a screen with “Allow App to Enable Wi-Fi" information. This is necessary if you pressed "No thanks" when prompted to "Allow suggested Wi-Fi networks". Then, tap Next.
     
5. Don't tap Done yet! You must remove any other UVA WiFi networks (e.g., UVA WiFi Setup, wahoo, UVA Guest) from your device in order to connect to eduroam. Follow the "Remove the Setup Network(s)" steps:
   
   1. Tap Wi-Fi settings.
   2. Tap “Saved networks”.
      
   3. For each UVA network (UVA WiFi Setup, wahoo, UVA Guest, etc.) in the list, long-tap the network name and then tap Forget.
      
   4. Tap the "back" arrow to return to your WiFi settings and check that eduroam is connected. There may be a short pause before your device connects to eduroam.
      

• You should now be connected to eduroam WiFi.

Having Problems?

See Network Setup Tool FAQs or contact the UVA Help Desk.

Summary

• By completing these steps, the UVA Network Setup Tool automatically configured your device by:
  
  • installing a UVA personal digital certificate; and
  • configuring it to use UVA’s encrypted eduroam wireless network;

To connect to the eduroam WiFi network if you do not have the admin username and password for your device:

1. Open and run the UVA Network Setup Tool (Limited) and follow the prompts to download a new digital certificate.
2. Depending on how your device is configured, you may or may not be able to connect to eduroam after step 1.  If you can't connect, contact your Local Support Partner (LSP) or the UVA Help Desk (434-924-4357) to configure your device for eduroam.

See the list of unsupported devices.

Information Technology Services (ITS) does not support these devices and provides instructions only as a courtesy.

• Personal Wireless Printers
  
  • Wireless printers are not supported and will not work in student housing, however, Bluetooth printers may be used without interference with the UVA network.
  • WiFi networking on printers is typically not compatible (designed for home wireless networks) and users will be directed to turn off WiFi if the device interferes with the use of the UVA network by others.
• Game and Video Consoles, Home Automation Devices, etc:
  You will not be able to connect these devices to eduroam. Follow instructions to connect to UVA's unencrypted wahoo WiFi network.