2-Step Login (Duo)

Add or Update Devices for 2-Step Login (Duo)

1. Visit the Duo Security tab in the Identity and Access Management portal.

   Not able to log in?
   
   • You may need to create or reset your password at Password Help & ID Lookup.
   • If you have prior affiliation with UVA, it is possible that you have set up Duo in the past and may need to contact the UVA Help Desk for assistance accessing your account.

2. Select the "Add New Device" button and follow the prompts.

   If you are activating a landline phone: Follow the instructions for landlines below.
   If you are activating a token: Follow the token instructions.
   If you are activating a mobile phone or tablet, follow these instructions:
   

   1. Select your device type as Mobile Phone or Tablet.
      
      • If your mobile phone can't receive SMS messages, please follow the instructions for landlines.
      • *Note: Tablets can only receive “push” notifications or generate passcodes, NOT calls, to authenticate.
   2. Click Next.
   3. Enter a name for your device (e.g., Tom's iPhone).
   4. Click Next.
   5. If adding a mobile device, enter your phone number information:
      
      1. Select your country code.
      2. Enter phone number including area code. Phone numbers must be entered in the correct format for the designated country (e.g., 434-555-5555 for USA).
      3. Click Next.
   6. Enter your device model or operating system (e.g, iPhone, Android, etc.) or select the type of tablet (iOS or Android).
   7. Click Next.
   8. You will receive a prompt to download the Duo Mobile app. If you are going to use the app for "push" notifications, then download the Duo mobile app now:
      

      

      Apple Duo Mobile App Download

      Android Duo Mobile App Download

      In order to use a "push" authentication, you MUST select "Allow" when Duo asks to send you notifications.
   9. Click I Have Duo Mobile.
      *Note: If you did not download the app on your smartphone because you only want to use SMS or phone calls to authenticate, then you still need to click "I Have Duo Mobile" to complete your device registration. Your device is now registered for SMS and phone calls, and you do not need to complete the remainder of the steps below.
   10. To finish registering your device to use "push" notifications for Duo authentication:
       
       1. On the device you are adding, launch the Duo app.
       2. Tap the "+" button.
       3. Scan the barcode on the screen OR request a confirmation link be sent via email or SMS.
          *Note: If using the confirmation link, you MUST click the link on the device you are adding to Duo.
   11. Select Done.

   
   

   If you are activating a landline:

   
   

   1. Select Landline as your device type.
   2. Click Next.
   3. Enter a name for your device (e.g., Tom's office phone).
   4. Click Next.
   5. Enter your phone number information:
      
      1. Select your country code.
      2. Phone number including area code. Phone numbers must be entered in the correct format for the designated country (e.g., 434-555-5555 for USA).
      3. Extension (optional).
   6. Click Activate Phone.
   7. Click Done.

3. Confirm your device was added.

   You have completed enrolling in 2-Step Login. You can now use your device to authenticate through NetBadge-protected resources (e.g., UVA Box, SIS, UVA Collab, etc.).

For Phones With the Duo Mobile App Installed

• If the Duo Mobile app is not working after setting up your new phone, see:
  
  • Duo Restore for iOS
  • Duo Restore for Android
• If you are not receiving push notifications on your new phone, it is possible that your Duo Mobile app is no longer active. To receive future push notifications, you will need to reactivate your Duo Mobile app following the instructions below.

How to reactivate the Duo Mobile app:

1. Visit the Duo Security tab in the Identity and Access Management portal. You may need to authenticate using a call or passcode (received via SMS) method to log in through NetBadge.
2. Locate your device under Duo Authentication Devices.
3. Click the QR code icon on the right-hand side of the screen.
4. Select Confirm.
5. Launch the Duo Mobile app on your new device.
6. Tap the + button.
7. Scan the QR code on the screen.
   
   • If you are unable to scan the QR code, select to have an activation link sent to you via email and SMS, then activate your app from your email or text message.
8. Click Done.
9. Confirm that your app is now linked. (It should display Enabled under the Push Enabled column.) If you still are not receiving push notifications, contact the UVA Help Desk for assistance.

For Phones Without the Duo Mobile App Installed

If you are replacing a mobile phone that did not have the Duo Mobile app installed, you can continue to use your new phone for call and passcode (received via SMS) authentication through NetBadge.

However, if you wish to use the push authentication method on your new device, you will need to install the Duo Mobile app and follow the How to Reactivate the Duo Mobile App instructions in the section above.

1. Visit the Duo Security tab in the Identity and Access Management portal.
2. Locate the device you would like to remove under Duo Authentication Devices.
3. Click the "trash can" delete icon to the right-hand side of the page.

• Visit the Duo Security tab in the Identity and Access Management portal.
• Click the Generate Codes button at the bottom of the screen.
• Click the Print Bypass Codes button (You MUST turn off pop-up blockers to view print screen).
• Click Save to save as a PDF.